FAQ
Questions, answered simply.
How does GetPetWay choose care partners?
We interview every sitter, walker, and boarder in person, check references, and confirm experience before they join our network.
Is there a fee to get matched?
Matching consultations are free. You only pay the care partner or clinic directly for their services.
How fast can I get a clinic referral?
Most owners receive a clinic referral within 24 hours; urgent requests are prioritized same day.
What areas does GetPetWay serve?
We're based in San Francisco and currently match owners across California, with the deepest coverage in the Bay Area.
What if a match isn't the right fit?
Tell us and we'll rematch you at no extra cost. Our follow-up check-ins are designed to catch this early.